Welcome to Engage Lanka ("we", "our", or "us"). We respect your privacy and are committed to protecting any personal data and proprietary project information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit engagelanka.com, submit inquiries, or engage our web development and digital marketing services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data: Personally identifiable information, such as your name, email address, telephone/WhatsApp number, company name, and project specifications that you voluntarily submit through our contact, quote, and strategy consultation forms.
Technical & Usage Data: IP address, browser type, operating system, access times, pages viewed directly before and after accessing our website, and device screen dimensions collected via standard web server logs and privacy-centric analytics.
Communications Data: Records of communications, project scoping documents, creative briefs, and email/WhatsApp correspondence conducted during consultation and active service delivery.

2. How We Use Information

We use the collected information for specific, lawful purposes:

To prepare, scope, and deliver tailored project proposals, quotes, and web development agreements.
To deliver, maintain, test, and host website applications, e-commerce platforms, and marketing campaigns.
To respond to customer support inquiries, feedback, and technical maintenance requests.
To monitor website performance, Core Web Vitals, security posture, and prevent fraudulent activity.
To fulfill statutory, tax, and accounting requirements under the laws of Sri Lanka.

3. Data Ownership & Intellectual Property

Unlike agencies that withhold assets, Engage Lanka adheres to a strict 100% Client Ownership Guarantee. Upon full settlement of project invoices, all custom source code, visual designs, databases, creative assets, domain registrations, and third-party account credentials belong exclusively to you or your designated enterprise.

4. Third-Party Services & Subprocessors

We do not sell, rent, or trade your personal data to third parties. We may share information with trusted infrastructure providers solely for project execution:

Cloud Infrastructure: AWS, DigitalOcean, Cloudflare, and Vercel for hosting and content delivery.
Payment Gateways: PayHere, Stripe, or commercial banks for processing secure transactions.
Communication Tools: Google Workspace, Calendly, and Meta / WhatsApp API for scheduling and customer support.

5. Security of Your Information

We employ administrative, technical, and physical security measures—including TLS/SSL encryption, automated backups, restricted server access, and sanitized form validation—to protect your data from unauthorized access, alteration, or destruction.

6. Your Data Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request deletion of your records from our active marketing lists by emailing engagelanka@gmail.com.

7. Contact Our Privacy Officer

If you have any questions or concerns regarding our privacy practices, please contact us:

Engage Lanka

Parent Entity: Softmaster Technologies (Pvt) Ltd

Studio Address: No: 07, George E De Silva Mawatha, Kandy, Sri Lanka

Email: engagelanka@gmail.com

Telephone: +94 77 383 1548